Support
Contact Support
Product Support by Phone
If you have questions about operating your BOSS product, you can contact our Product Support department by phone Mon-Fri, 7:30am to 6pm, Pacific Standard Time.
- Guitar/Bass Products: 323-890-3743
- Digital Studios: 323-890-3741
- Rhythm Machines: 323-890-3743
- Main Product Support menu: 323-890-3740
Please note that we're closed for lunch from 1-2pm PST. Monday is generally our busiest day, and 11am to 1pm PST is the busiest time every day of the week.
Product Support Online
- Email Support - Access our online email support system.
- Knowledge Base - Access our online database of common product-related questions.
Customer Service
To order parts or product literature, please contact Customer Service at 323-890-3700. Customer Service is available Mon-Fri, 8:30am to 5pm Pacific Standard Time.
Service & Repair
Service Options
If you need to have your product serviced, you have two options: You can use our Service Center Locator to find an authorized BOSS Service Center in your area, or you can send the unit directly to our service department in Los Angeles.
If you'd like to order replacement parts or send your product to our service department in Los Angeles for repair, please call Customer Service at 323-890-3700. Customer Service is available Mon-Fri, 8:30am to 5pm Pacific Standard Time.